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Privacy Policy

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Privacy Policy

Effective Date: April 2024

Last Updated: 23.04.26

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Welcome to The Soul Camp. We value your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you visit www.thesoulcamp.com.
 

1. Who We Are

THE SOUL CAMP LIMITED (Company No: 11005461) is the "Data Controller" of your personal information.

2. The Data We Collect

We collect several types of information to provide our festival and glamping services:

  • Identity & Contact Data: Name, email address, and phone number (provided when you fill out a contact form or book an event).

  • Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.

  • Cookies: We use cookies to track site activity. You can manage these via the "Change Settings" link on our cookie banner.
     

3. How We Use Your Data

First and foremost: We do not, and never will, sell your personal data. We process your data under the following legal bases:

  • Contractual Necessity: To process bookings and manage your events.

  • Legitimate Interests: To improve our website and respond to enquiries.

  • Consent: For marketing emails or non-essential cookies.

  • Legal Obligation: To comply with UK tax or regulatory requirements.
     

4. Where Your Data is Stored (Wix & International Transfers)

Our website is hosted on the Wix.com platform. Wix.com Ltd. is headquartered in Israel, a country officially recognized by the UK government as providing an "adequate" level of protection for your personal data.

Additionally, because Wix uses global servers (including in the USA), your data may be transferred outside the UK. We ensure these transfers are legal by relying on:

  • The UK-Israel Adequacy Decision.

  • The UK-US Data Bridge (for transfers to US-certified entities).

  • Standard Contractual Clauses (SCCs) where applicable.
     

5. Third-Party Service Providers

We share data with trusted partners to help run our business:

  • Wix: Our website hosting and booking infrastructure.

  • Google Analytics: To analyze website traffic.

  • Trustpilot: To collect and display customer reviews.
     

6. Data Retention

We only keep your personal data for as long as necessary.

  • General Enquiries: Kept for 2 years unless a booking is made.

  • Financial & Booking Records: Kept for 7 years to comply with UK tax laws.
     

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data.

  • Correct inaccurate information.

  • Delete your data (Right to be Forgotten).

  • Object to or restrict our processing. To exercise these rights, please email enquiries@thesoulcamp.com.
     

8. Cookies Policy

Our website uses cookies to ensure site security and analyze performance.

  • Essential Cookies: Required for the site to function.

  • Analytical Cookies: Help us understand site traffic (e.g., Google Analytics). You can adjust your preferences at any time by clicking "Change Settings" in our cookie banner.
     

9. Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact us:

  • Email: enquiries@thesoulcamp.com

  • Phone: Call us on the numbers provided in the footer of our website.

  • Mail: The Soul Camp Ltd, Banner House, 29 Byron Road, Harrow, HA1 1JR.
     

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